Privacy Policy

This privacy notice is for Resolve Evolve Limited. In this privacy notice, References to ‘Resolve Evolve’ will include consultants working through Resolve Evolve Limited. “We”, “us”, and “our” refers to Resolve Evolve.  
As explained in this notice, Donna Carty is the Data Controller of any personal information collected, held and used about individuals.
You can contact Donna Carty either by:

1. phoning 07767766351; or
2. emailing donna@resolvevolve.com

I take the privacy, and security, of any personal information I hold about you seriously. This privacy notice is designed to inform you about how I collect personal information about you and how I use that personal information. You should read this privacy notice carefully so that you know and can understand why and how I use the personal information I collect and hold about you.

If you have any questions about this privacy notice or issues arising from it, you should contact me, Donna Carty, using the details above, I am responsible for matters relating to data protection, including any matters in this privacy notice. 

I may update this privacy notice from time to time. This version was last updated on 28^th January 2023.

Key definitions
‍The key terms that I use throughout this privacy notice are defined below, for ease:

‍Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

‍Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)

‍Personal Information: in this privacy notice, I refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.

Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.

‍Details of personal information that I collect and hold about you
‍Set out below are the general categories and details of retention periods in relation to those categories (see section 8 below for more details about retention) and in each case the types of personal information that I collect, use and hold about you:

Details of special information that we collect and hold about you
‍Special information is explained in Section 1 above. We do not collect or hold any special information about you. We do not collect information from you relating to criminal convictions or offences.
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Details of how and why we use personal information
‍We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below, but, in most cases, we will use your personal information for the following legal reasons:

1. Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
2. Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
3. Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
4. Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

As explained in Section 3 above, there are more sensitive types of personal data, which require higher levels of protection. When we process such sensitive types of personal data, We will usually do this in the following circumstances:

1. We have your explicit consent
2. It is necessary in relation to legal claims

So that I am able to provide you with services, I will need your personal information. If you do not provide me with the required personal information, I may be prevented from supplying the services to you.It is important that you keep your personal information up to date. If any of your personal information changes, please contact me as soon as possible to let me know. If you do not do this, then I may be prevented from supplying the services to you.Where I rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact me using the details set out at the beginning of this notice. If I receive a request from you withdrawing your consent to a specific purpose, I will stop processing your personal information for that purpose, unless I have another legal reason for processing your personal information – in which case, I will confirm that reason to you.I have explained below the different purposes for which I use your personal information and, in each case, the legal reason(s) allowing me to use your personal information. Please also note the following:

1. if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
2. for some of the purposes, we may have listed more than one legal reason on     which we can use your personal information, because the legal reason may     be different in different circumstances. If you need confirmation of the     specific legal reason that we are relying on to use your personal data for     that purpose, please contact Donna using the contact details set out at the start of this privacy notice.

Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for business purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give statistical information for business purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.

Under data protection laws, we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about, then we will contact you to explain this and what legal reason is in place to allow us to do this.

Details of how we collect personal information and special information
‍We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, directly from you when you fill out the contact form on the website, purchase services and/or digital content from us, contact us by email, telephone, in writing or otherwise. We may also receive Website, Device and Technical Information automatically from technologies such as cookies that are installed on the website. To find out more about these please see the Cookie Policy, available on request or from the link on the footer of the Resolve Evolve website.

Details about who personal Information may be shared with
We may need to share your personal information with other organisations or people. These organisations include:

1. Third parties who may include:

• Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies;
• Our advisors: such as lawyers, accountants, auditors, insurance companies;
• Our banker;
• Email platforms;

1. Any organisations that propose to purchase our business and assets, in which case we may disclose your personal information to the potential purchaser.

Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations, including in respect of the security of personal information.

We do not sell or trade any of the personal information that you have provided to us.

‍Details about transfers to countries outside of the EEA
‍If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA, then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including, where relevant, any exceptions to the general rules on transferring personal information outside of the EEA that are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA .

The safeguards set out in data protection laws for transferring personal information outside of the EEA include:

1. where the transfer is to a country or territory that the EU Commission has approved as ensuring an adequate level of protection;
2. having in place a standard set of clauses that have been approved by the EU Commission;
3. compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO);
4. certification with an approved certification mechanism;
5. where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations that have signed up to it in the USA.

Details about how long we will hold your personal information
‍We will only hold your personal data for as long as necessary. How long is necessary will depend upon the purposes for which we collect the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the goods or services. 

We have set out above the details of the retention periods for different types of data. You can find them in Section 2.

‍Your rights under data protection law
‍Under data protection laws, you have certain rights in relation to your personal information, as follows:

1. Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
2. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
3. Right to erasure: (this is often called the 'right to be forgotten').This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
4. Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
5. Right to data portability: this right allows you to request us to transfer your personal information to someone else.
6. Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation that means that you want to object to me processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing)

In addition to the rights set out in section 9.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.5. If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:

1. We may need certain information from you so that we can verify your identity;
2. We do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
3. if your request is unfounded or excessive, then we may refuse to deal with your request.

Marketing
‍We do not pass your personal information on to any third parties for marketing purposes.

‍Complaints
‍If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

‍Third-party websites
Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you. You will need to check their privacy notices to understand how your personal information is collected and used.